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Learn How to Take the Bite Out Of Conflict

Conflict is an inevitable part of life. Learn how to leverage conflict so you can realize its benefits and potential for growth.

Many of us have been conditioned to avoid conflict at all costs. Seldom do we learn to embrace conflict and the tools that make it manageable. This course will teach you some of the latest information and easy-to-implement techniques from the field of conflict resolution.

Course Topics

  • Causes of conflict
  • Listening techniques you have not likely considered
  • Understanding the difference between positions and interests
  • Balancing power
  • Embracing change
  • An introduction to our brains on conflict

Course Results

  • Better identify the root of conflict
  • Listen in a way that enables you to really embrace what you are hearing
  • Understand how to balance power and how it affects conflict dynamics
  • Approach change with the best opportunity for success
  • Understand why we react the way we do when in conflict

To register for this workshop

Visit the Conflict Management registration page.

Benefits of Attending Conflict Management

You will discover ways to approach conflict that encourage you to consider conflict a benefit instead of something to be avoided. You will learn practical techniques, brain science and cutting-edge research which will enable you to reduce conflict resolution time, create collaborative solutions and empower yourself and peers.

Who Should Attend

Supervisors, team leaders, team members with reporting responsibilities, or anyone with the desire to improve their ability to embrace and benefit from conflict.


Tue., Sep. 18, 2019, 8:30 a.m.-4:30 p.m.


Boise State Meridian Center, 2950 Magic View Drive, Suite 188, Meridian, Idaho. View a map to Meridian Center for location and driving directions.


Carol Barkes – Carol Barkes is a certified professional mediator, neuro peak performance specialist and author. She serves as the mediation services coordinator for the Idaho Fourth District Court, is a lecturer at Boise State and teaches the first neuroscience courses taught at the university and runs a busy private practice both mediating and consulting. She is currently co-authoring a book called Success Strategies with Jack Canfield (Chicken Soup for the Soul) – due out July 2018. From an education standpoint, Carol graduated summa cum laude from Jones International University with both a BBA in global leadership and influence and an MBA in negotiation and conflict management. She is currently pursuing her Ph.D. through Grand Canyon University. Each week, Carol mediates and helps negotiate numerous cases making her one of the most active mediators within the state of Idaho. Her background in neuroscience and mastery of applying the latest neuroscience research helps Carol maintain a very high-resolution rate. Her ability to convey this knowledge in a manner that is straightforward, approachable and easily understandable makes her presentations relevant and engaging.


$340 per person, includes all materials.


Group discounts are available for three or more participants registering from the same organization for the same course at the same time. Call (208) 426-1709.

Contact Us For More Information About Boise State Center for Professional Development

Phone: (208) 426-1709
Address: 2950 Magic View Dr., Ste. 188, Meridian, ID 83642

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