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Learn to Identify and Utilize Nonverbal Communication in Specific Ways to Help Resolve Conflicts More Effectively

Conflict is unavoidable and a solid understanding of nonverbal communication is a key advantage that produces more effective results with others during crucial conversations and challenging times.

This workshop explores the communication process from the perspective of how information is conveyed using microexpressions and other nonverbal communication with particular emphasis on conflict. Statistically, only a meager 7% of communication is related to the specific words spoken. We will explore nonverbal communication in bite-size pieces so participants end the day having learned specific techniques to interpret and utilize the remaining 93% and positively work with that knowledge.

Course Topics

  • Microexpressions and facial expressions
  • Basic brain functions and how they relate to non-verbal communication
  • Eye contact, Kinesics, Posture, Para-language and Physiological aspects of communication
  • How to utilize nonverbal communication to minimize conflict and stress
  • Compassionate communication

Course Results

  • Improved communication effectiveness
  • Better understand what others are expressing beyond their words during conflict
  • Improve your usage of nonverbal communication to de-escalate conflict
  • Understand how our brains process verbal vs. non-verbal communication
  • Identify nonverbal cues and know how to respond to them
  • Connect more deeply with others during difficult times

To register for this workshop

Visit the Nonverbal Communication and Conflict registration page.

Benefits of Attending Nonverbal Communication and Conflict

You will discover ways to improve all your communication techniques through a better understanding of how to leverage knowledge of nonverbal communication. In addition, you will learn to identify and read situations so you can more effectively resolve conflict and prevent its occurrence.

Who Should Attend

Supervisors, team leaders, team members, or anyone with the desire to improve their ability to communicate and resolve conflict.


Wed., Jul. 31, 2019, 8:30 a.m.-4:30 p.m.


Boise State Meridian Center, 2950 Magic View Drive, Suite 188, Meridian, Idaho. View a map to Meridian Center for location and driving directions.


Carol Barkes – Carol Barkes is a certified professional mediator, neuro peak performance specialist and author. She serves as the mediation services coordinator for the Idaho Fourth District Court, is a lecturer at Boise State and teaches the first neuroscience courses taught at the university and runs a busy private practice both mediating and consulting. She is currently co-authoring a book called Success Strategies with Jack Canfield (Chicken Soup for the Soul) – due out July 2018. From an education standpoint, Carol graduated summa cum laude from Jones International University with both a BBA in global leadership and influence and an MBA in negotiation and conflict management. She is currently pursuing her Ph.D. through Grand Canyon University. Each week, Carol mediates and helps negotiate numerous cases making her one of the most active mediators within the state of Idaho. Her background in neuroscience and mastery of applying the latest neuroscience research helps Carol maintain a very high-resolution rate. Her ability to convey this knowledge in a manner that is straightforward, approachable and easily understandable makes her presentations relevant and engaging.


$340 per person, includes all materials

Contact Us For More Information About Boise State Center for Professional Development

Phone: (208) 426-1709
Address: 2950 Magic View Dr., Ste. 188, Meridian, ID 83642

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